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What happens when we come to look at your house?

A visit is being arranged, and you are wondering how much work to do before anyone sees the house. Start with the purpose: we need a clearer understanding of the property you want to sell. Unfinished work is part of that conversation. It isn’t something you need to hide.

The first visit and the last visit have different purposes

The first visit helps us understand the house and discuss the offer. A final walkthrough, if your agreement calls for one, checks that the house is ready to be handed over as agreed. Knowing which visit is being scheduled makes preparation much simpler.

We discuss access and the property questions that need attention. Confirm who is attending and which areas they need to see, especially if someone lives there or a manager handles appointments.

Show us what is fixed and what still needs repairs

Point out both recent improvements and unfinished jobs. Explain what happened and what was done: ‘The roof leak was repaired, but this ceiling still needs work’ is more useful than guessing whether the stain is serious.

Have any photos, repair records or estimates you already hold available. You don’t need to pay for repairs just to show us what needs fixing. Tell us about blocked access, utilities that are off and any area that is unsafe before the visit.

Why a closer look matters

In Lawrenceville, the initial description was ordinary wear and tear. A closer look identified worn floors, exterior rot, a deteriorated deck and signs of earlier water damage.

We arranged access, gathered feedback and worked through the offer and changes to the agreement. The sale closed June 12, 2026. Seeing the property more clearly helped move the discussion from a general description to the terms of that particular sale. Read the Lawrenceville example.

What happens if the visit raises a new issue?

A visit can reveal something the earlier description or photos did not capture. The next conversation should explain what was found, whether more assessment is needed and whether the proposed terms change.

If the price or your responsibilities change, review the reason and the updated agreement together. A visit to discuss selling cannot answer every repair question. Some problems need a qualified professional to check what is wrong and what needs fixing.

Leave with a clear next step

Before the conversation ends, make sure you know what has been answered, what still needs checking and who will send any new paperwork. You should understand what the visit means for the sale, rather than simply waiting to hear a new number.

Before the sale finishes, follow what your agreement says about removing belongings, finishing any agreed work and turning over the keys. Those requirements are separate from making the property available for the first look. We help discuss those steps so you can prepare for the right task at the right time.

Have a repair you are unsure how to explain?

Tell us what you have noticed and what has already been done. We can discuss how to get a clearer picture of the house and the next steps for the sale.

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Keep reading

Describe the repairs you know about

Ask about the offer and its conditions